未來的數位招募: ChatGPT

Authored by Brian Sim, Managing Director & Country Head Malaysia, PERSOLKELLY.

現今急速變遷的世界中，科技創新和數位轉型至關重要，企業招募新員工的方式也正在改變。技術與第四次工業革命的結合帶來了招募領域的新時代。 其中一個例子是ChatGPT，一個由人工智慧（AI）驅動的大型語言模型，正在成為這種轉向數位招募的關鍵因素。

人工智慧技術精進了招募，增強了客戶體驗，並將代理商定位為頂尖的求職搜索引擎。例如，企業可以在其網站上使用這項先端的工具，以快速回應常見問題。

在公司的網站上加上ChatGPT作為聊天機器人為求職者提供了快速且互動性的幫助。這使網站更容易使用和更具吸引力，簡化了求職過程，提供了有價值的訊息。它可以快速檢查履歷，幫助專業人士找到合適的技能和資格，從而提高了業務流程的效率。

 隨著科技不斷發展，我們不禁想知道：ChatGPT究竟如何能夠使招募流程更加簡單？ 為了更深入了解這種由人工智慧驅動的工具在招募業務中的優勢，我們在LinkedIn進行了一項調查。以下是我們所發現的結果：

ChatGPT在招募中的發展

由於就業市場不斷變化，現今雇主和求職者擁有不同的期望。這在招募過程發生了很大的變化。如今，人們正在使用像ChatGPT這樣利用深度學習的人工智慧技術。

這些大規模新興技術正在取代傳統方法，如手動履歷篩選、電話面試和面對面會議。儘管傳統方法有其優點，但它們往往耗時、需求資源多，且容易受到人類偏見的影響。它們也無法滿足現代求職者的期望。這些求職者對技術很熟悉，更喜歡與雇主進行標準化和快速的互動。

ChatGPT作為一種招募工具的出現，標示著對這些傳統做法的背離。它先進的自然語言處理能力使其能夠實時理解並回應候選人的詢問和評論。這不僅提升了候選人的體驗，還滿足了對高效溝通的不斷增長的需求，特別是在年輕的求職者中。

在招募中使用ChatGPT的四個優勢

ChatGPT可以是招募過程中一個有價值的工具，因為它提供了幾個重要的優勢。以下是在招募中使用ChatGPT的四個優勢：

24小時全年無休

ChatGPT每天24小時都可用，能在正常工作時間以外回答人選的問題，因此提升了公司的客戶服務。這種可用性確保人選總能獲得所需要答案，同時影響了公司的能見性和形象

提供全天候的服務並快速回答人選的問題有幾個好處。它提高了客戶服務水準，增加了公司的能見度，並節省了招募人員的時間。 這是因為它允許在正常工作時間以外回應詢問。與求職者追蹤系統（ATS）等系統集成，簡化了文書工作並提高了整體效率。

時間效率的提升

使用ChatGPT的一個巨大優勢是節省了大量時間，特別是在招募的初期。該系統可以同時與多個人溝通，這可以減輕招募人員的重複性任務之負擔。還使他們能夠專注於招募流程的更重要部分，如仔細篩選人選。

ChatGPT使篩選人選更加有效率，透過有效分配資源來提升招募品質並加快流程。有效地利用資源加速招募過程，提高質量和公平性，提升人選體驗，並增強公司的聲譽。

一致的篩選機制

利用ChatGPT進行一致的篩選不僅保證了一個公平且一致的流程，還提高了整體人選的體驗。使用公正的自動篩選使公司在求職者眼中更具吸引力。這符合提供人選最佳體驗的目標。

增加人選互動

ChatGPT明顯提升了人選參與度，直接降低了招募的成本。通過利用過去對話中的數據，自動化首次互動並回答常見的人選問題來實現這一點。這減少了對人力的需求，並改善了資源分配。

在招募中使用ChatGPT的四個缺點

ChatGPT在招募中提供了協助，但我們也應該考慮其缺點，尤其因為這是一項新技術。讓我們通過以下四個觀點來看待這些缺點：

對上下文理解有限

ChatGPT 在理解對話時經常遇到困難，特別是當問題有些複雜時。這可能會使人選無法獲得準確的答案，進而影響人選的體驗。在這種情況下，招募人員可能需要介入解決問題，並制定與 ChatGPT 協調的策略。

客製化不足

ChatGPT通常提供標準化的回應，缺乏招募人員可以提供的客製化服務。這可能會影響與人選的長期關係，因為他們通常在招募過程中重視符合個人的處理方式。他們更喜歡根據自己的技能和經驗量身訂製的回饋。ChatGPT可能無法提供這種程度的客製化個人服務，導致人選體驗不如人意。

無法評估軟技能

ChatGPT可以根據人選的資訊進行評估，但在評估軟技能，如溝通、團隊合作和解決問題能力方面，存在困難。這些技能通常對工作表現和與公司文化的契合度至關重要。過度依賴ChatGPT進行人選評估可能會導致公司錯過具有出色社交技能的人選，還可能導致雇佣不適應公司文化的求職者。

缺乏情商

ChatGPT缺乏情商，通常無法理解人選在大多數互動中的情感狀態。相比之下，招募人員經常能夠察覺到候選人的壓力、熱情或對安慰的需求，並相應地調整他們的方法。這些缺點突顯了在招募過程的重要部分將ChatGPT與人工接觸點整合的重要性。招募人員可以介入進行更具情感敏感性的討論，例如提供拒絕回饋或討論複雜情況。這樣一來，人選獲得所需的關心和支持，從而提升了他們的整體體驗。

結論

儘管AI工具有助於改善招募流程，但也存在一些限制。這些包括理解上下文的困難、缺乏客製化、難以評估軟技能和缺乏情感。

為了克服這些限制，必須將這種AI模型與招募人員相結合。使用既有AI又有人類知識的招募代理商找到了一個良好的平衡。他們為求職者提供個性化和情感智慧的幫助，從而提高了招募體驗。高效的AI技術與以人為本的方法相結合，可實現更有趣且成功的招募流程。

當談到招募流程時，使用ChatGPT可能確實變得複雜。儘管看似方便，但要有效使用它需要耗費大量的時間和精力。另一方面，我們可以提供無憂的流程，我們將為您處理一切。

In today's rapidly changing world, where technological innovation and digital transformation are pertinent, the way companies hire new employees is also changing. The combination of technology and the fourth industrial revolution has brought about a new era in hiring. One such instance is ChatGPT, a large language model powered by artificial intelligence (AI) that is becoming crucial in this shift towards digital recruitment.

AI tech improves recruitment, enhances customer experiences and positions agencies as top job search engines. For example, businesses can put this cutting-edge tool on their websites to quickly respond to common questions.

Adding ChatGPT as a ChatBot on a company's website gives job seekers quick and interactive help. This makes the website easier to use and more attractive, simplifying the job search and giving valuable information. It can check resumes quickly, helping professionals find the right skills and qualifications making business processes more efficient.

As technology advances, we wonder: How exactly can ChatGPT make recruitment processes easier?

To learn more about the benefits of this AI-powered tool in the hiring business, we asked our LinkedIn connections for their thoughts in a survey.

Here’s what we have discovered:

The Evolution of ChatGPT in Hiring

Employers and job seekers now have different expectations because of the ever-changing job market. The hiring process has changed a lot. Now, people are using AI technologies like ChatGPT, which utilise deep learning.

These large-scale emerging technologies are replacing traditional methods such as manual resume screening, phone interviews and in-person meetings. While the traditional methods have their own benefits, they are often time-consuming, resource-demanding, and liable to human biases. They also fail to meet the expectations of modern candidates. These candidates are tech-savvy and prefer standardised and quick interactions with employers.

The emergence of ChatGPT as a hiring tool marks a departure from these conventional practices. Its advanced natural language processing capabilities allow it to understand and respond to candidates' inquiries and comments in real-time. This not only enhances the candidate experience but also addresses the growing demand for efficient communication, especially among younger job seekers.

The 4 Pros of Using ChatGPT in Recruitment

ChatGPT can be a valuable tool in the recruitment process as it offers several significant advantages.

Here are the four pros of using ChatGPT in recruitment:

24/7 Availability

ChatGPT is available 24/7, answering candidates' questions outside of regular work hours – therefore improving a company's customer service. This availability makes sure candidates get answers when they need them and influences the company’s visibility and appearance.

Being available 24/7 and quickly answering candidate questions has several benefits. It improves customer service, increases company visibility and saves recruiters' time. This is because it allows for addressing inquiries outside of normal work hours. Integrated with systems like Applicant Tracking Systems (ATS), it streamlines paperwork and enhances overall efficiency.

Time Efficiency

A big advantage of using ChatGPT is that it saves a lot of time, especially at the beginning of hiring. The system can communicate with multiple people at the same time. This saves recruiters from repetitive tasks. It also allows them to focus on more important parts of the hiring process, like thorough screening.

ChatGPT makes screening more efficient, improving hiring quality and speeding up the process by allocating resources effectively. Using resources efficiently speeds up hiring, improving quality and fairness, enhancing candidate experience and boosting the company's reputation.

Consistent Screening

Using ChatGPT for consistent screening not only guarantees a fair and uniform process but also improves the overall candidate experience. Using impartial automated screening makes the company look good to job candidates. This matches the goal of giving candidates the best experience.

Enhanced Candidate Engagement

ChatGPT significantly boosts candidate engagement, directly leading to reduced recruitment costs. It does this by using data from past conversations to automate first interactions and answer common candidate questions. This lessens the requirement for human effort and improves resource distribution.

The 4 Cons of Using ChatGPT in Recruitment

ChatGPT helps us in recruitment, but we should also think about its disadvantages – especially since it's a new technology.

Let’s look at them through these four arguments:

Limited Understanding of Context

ChatGPT often has trouble understanding conversations, especially when the questions are a bit tricky. This can affect candidate’s experience as they won’t be getting accurate answers. In times like this, recruiters may have to step in to fix things and strategise on ways to harmonise with ChatGPT.

Lack of Personalisation

ChatGPT typically provides standardised responses and lacks the personal touch that human recruiters can offer. This can possibly affect the long-term relationship with candidates as they often appreciate a customised approach during the recruitment process. They prefer feedback tailored to their skills and experiences. ChatGPT may not be able to deliver this level of personalisation, potentially leading to a less engaging candidate experience.

Inability to Assess Soft Skills

ChatGPT can assess candidates based on their information but struggles to evaluate soft skills such as communication, teamwork, and problem-solving. These skills are often crucial for job performance and cultural fit within a company. Depending too much on ChatGPT for candidate evaluation may cause the company to miss out on candidates with excellent social skills. It could also result in hiring individuals who do not fit well with the company's culture.

Lack of Emotional Intelligence

ChatGPT lacks emotional intelligence, making it unable to understand the emotional state of candidates during most interactions. In contrast, human recruiters can frequently detect candidates' stress, enthusiasm or need for reassurance and can adjust their approach accordingly.

These drawbacks shed light on the importance of integrating ChatGPT with human touchpoints at important parts of the hiring process. Recruiters can step in for more emotionally sensitive discussions, such as providing feedback on rejection or discussing complex circumstances. This way, candidates get the care and support they need – making their whole experience better.

Conclusion

While AI tools are beneficial in improving the recruitment process, they have their limitations. These include difficulty understanding context, lack of personalisation, difficulties in assessing soft skills and a lack of emotional intelligence.

To overcome these limitations, integrating this AI model with human recruiters is essential. Recruitment agencies that use both AI and human knowledge find a good mix. They give job seekers personal and emotionally smart help, which makes the experience better. The combination of efficient AI tech and a people-focused approach allows for a more interesting and successful hiring process.

When it comes to the hiring process, using ChapGPT can definitely be complicated. While it may seem like a convenient option, it requires a significant amount of time and effort to use effectively. On the other hand, we can provide a hassle-free process where we take care of everything for you.

Let us help you optimise your hiring process, saving you valuable time and resources.