By Foo See Yang, Managing Director & Country Head of PERSOLKELLY Singapore
在後疫情時代，進入亞太市場的障礙與限制有所降低，這為企業開拓新市場和增長業務提供了更多機會。儘管這些機會和增長為企業帶來了發展前景，但潛在的繁文縟節和業務風險，讓一些企業仍對此抱持謹慎態度。他們在這之中可能會發現很難將風險與可能的投資回報（即ROI）相匹配。這也就是企業可以考慮外包策略以降低風險並最大化投資回報的最佳時機。
在本文中，我們將探討人事流程外包給亞太人才方案（Regional Talent Solution,RTS）供應商的各種情況。RTS供應商是一個在法律上代表其客戶負責整個人事流程的角色，包括尋找、招募、員工入職，以及管理人才和遵守當地法規。然而，它並不干涉企業的業務營運。
為何企業要與RTS供應商協作？
四大益處
一、降低法規風險
每年企業為了監管和合規問題時常損失掉數百萬美元和寶貴時間。在Bloomberg的一篇專欄中引用了2018年風險管理協會（Risk Management Association）的第二年度銀行調查數據，其中一半的受訪者表示，法規成本佔了總收入的6-10%。由於每個市場都擁有各自的勞動法和稅收條款，導致法規和風險的複雜性隨之增加。因此，許多企業轉而尋求RTS供應商專業知識和經驗的支援，以管理所有當地據點的法律程序。
RTS供應商負責處理人事相關的所有法規性和監管議題，包括稅收、工資、勞工補償保險和其他法規性因素，您只需要專注於企業營運。
二、文書處理最小化，成本效益最大化
遵守稅務和勞動法律需要大量的文書工作。除此之外，您還需要處理每個員工的薪水、福利和其他後勤行政問題。此時RTS供應商就可以幫助您創建和管理必要的文書工作，來加以證明您符合所有要求。如果您雇用了遠端員工，這又尤為助益，像是不進辦公室的約聘人員或自由工作者，可能會很難追踪證明到符合監管和法規標準所需的文書工作。
然而為此設立一個當地的營業單位將增加您的業務成本。因此把這些負擔交付給RTS供應商，可以讓您更專注於核心業務和拓展新市場的策略。在Forbes的一篇專欄中提到，將人事資源外包給專業雇主組織（PEO）甚至對小企業來說都能產生重大影響。
三、輕鬆迎接新員工並更好地支援遠端團隊
雇用海外員工的最大挑戰之一是如何接納新進遠端員工。您需要耗費大量的時間和資源來尋找、審核和入職每位人才，還需要規劃適合海外團隊的遠端工作模式，確保他們在開始工作前接受適當的培訓和準備。
RTS供應商就可以為您提供一個線上平台來幫助避免這些問題，從中查看員工招募的進展，以及每位新進團員的資料。一些員工網站還具有通訊功能，您可以透過該平台與員工溝通、分配專案、提供培訓資料，並管理他們的任務和日程安排。另外，因為RTS供應商不受時區的限制，遠端團隊可以得到更好的支援。
四、快速且輕鬆地支付員工薪資
使用RTS供應商的另一個主要好處是能夠快速且輕鬆地支付員工薪資。許多RTS供應商允許您即時支付員工薪資，有些甚至可以進行一次性付款。RTS供應商還可以提供薪資管理服務，例如追蹤員工工時以及管理休假或其他員工福利。
如何選擇合適的亞太人才方案？
RTS供應商是您重要的商業合作夥伴，選擇最適合您的需求，長久下來將節省大量時間和金錢。以下提供一些協助您選擇合適的RTS供應商的指南：
一、將您的需求與RTS的服務進行對照
首先您需要了解自己的業務目標和人力資源需求。
接下來，您需要了解RTS供應商提供的解決方案、產品和服務；他們能夠管理多少名員工；以及他們是否能夠提供全面的服務專案。這些都是評估RTS供應商時的重點項目，以確保能夠符合您的期望。您甚至可以使用圖表或工具，幫助您統整訊息以做出更好的決策。在一開始選擇了一家無法滿足需求的RTS供應商，最終將浪費更多時間和金錢尋找新的合作夥伴。
二、瞭解費用和成本
您需要了解供應商對其服務的收費方式。有些公司按服務收取固定費用，有些則按員工薪資的百分比收費，也有些公司可能會根據提供的服務而同時收取兩者。因此在簽訂合約之前，請確保您瞭解供應商的服務收費方式。同時，別忘了檢查匯率波動是否對成本產生任何影響。
三、確認RTS供應商的市場評價
檢查公司的歷史記錄和聲譽非常重要。您可以透過線上評論以及向其他曾與該供應商合作過的人詢問他們是否會推薦該公司的服務，以及是否有任何需要注意的繁瑣程序。從他們的市佔率和行業經驗中，能更進一步地了解能力和可靠性。
四、詢問客服
最後，您應該詢問客服管道。該公司對於問題和需求的回應速度如何客戶支援對於各類企業都至關重要，在選擇 RTS供應商時，這是您應該考慮的一個因素。如果他們的客戶支援服務不夠強大，很可能 RTS 供應商無法為您所需的優秀人才提供良好的工作環境或公司文化。這意味著人才留任將受到影響；當留才成為問題時，您將發現很難激勵員工為您的企業做出出色的表現以實現成長。
結論
為您的企業選擇合適的 RTS供應商非常重要，因為它將幫助您解決人力資源需求，讓您能夠專注於市場擴張計劃、接觸更多潛在客戶以及日常業務和營運。
根據我們最新期的《職場趨勢報告：跨越國界限制的人才招募及管理》，亞太區有84％的雇主支持或已經在疫情後採用了海外招募策略，其中80％的雇主認為海外外包對於滿足人才需求和其他業務需求是有效的。因此，雇用一個合適的 RTS 供應商可以提高您在市場上的競爭優勢。
PERSOLKELLY是亞太區前端人事企業之一，業務遍及 13 個據點，提供全面的人才方案。我們的全球性業務範圍和資深當地經驗使我們成為各產業企業的可靠 RTS合作夥伴。歡迎透過 TalentsSolution@persolkelly.com 與我們聯繫。
By Foo See Yang, Managing Director & Country Head of PERSOLKELLY Singapore
In the post-pandemic world, barriers to enter markets across the APAC region have been reduced – presenting opportunities for companies to expand into new markets and grow their businesses.
While such opportunities and growth are presented to companies, some are hesitant due to the bureaucratic hurdles that may present business risk; for example, they may find it difficult to justify the risk against the possible return on investment (ROI).
This is where companies should consider an outsourcing strategy to reduce the risk and maximise their ROI!
In this article, we look at four benefits of outsourcing the HR process to a Regional Talent Solution (RTS) provider – an entity that is legally responsible for the entire HR process on behalf of its client – as well as how to choose the right provider for you.
Why businesses hire an RTS provider
Here are four key benefits of working with an RTS provider:
1. Minimise compliance risks
Every year, businesses lose millions of dollars and valuable time due to regulatory and compliance issues.
An article by Bloomberg, ‘Rising compliance costs are hurting customers, banks say’, quoted data from the Risk Management Association's second annual bank survey in 2018, where half of the businesses surveyed reported their compliance costs to be between 6-10% of total revenue.
The complexity of compliance with regulation and risk increases as each market has its own set of labour and tax laws – hence, companies turn to an RTS provider for their expertise and experience in managing legal procedures for local markets.
An RTS provider is responsible for all the compliance and regulatory issues related to your workforce, including taxes, payroll, Workers’ Compensation insurance, and other compliance factors.
The company will take care of all the regulatory and compliance aspects for you, so you only have to focus on running your business.
2. Minimise paperwork and maximise cost efficiency
There is a lot of paperwork involved in complying with tax and labour laws.
On top of that, you’ll have to deal with the administrative and logistical burden of managing the payments, benefits and other logistical issues for each person on an individual basis.
An RTS provider will also help you create and manage the paperwork necessary to prove you’re meeting all these requirements, which can be especially helpful if you’re hiring remote employees – if you hire contractors or freelancers who aren’t in your office, it can be difficult to track the paperwork necessary to prove you’re complying with regulatory and compliance standards.
Setting up a local business entity for this purpose will increase your cost of business. However, if you use an RTS provider, you can put those burdens on the company – letting you focus on your core business activities and strategy for expansion into new markets.
A Forbes article ‘The Big Difference For Your Small Business: Outsourcing HR’, mentioned that outsourcing HR to the Professional Employer Organisation (PEO) can make a big difference even to small businesses.
3. Easily onboard new employees and provide better support for remote workforce
One of the biggest challenges of hiring offshore employees is onboarding newly-hired remote workers.
You spend time finding, vetting and onboarding talent, which can be a major drain on your time and resources, while you also have to map out the remote work that is suitable for the offshore team and make sure they’re properly trained and prepared before they start working on your projects.
An RTS provider can help you avoid these issues by providing an online platform which allows you to view the progress of employee recruitment and the documentation of each new team member.
Some of the staff portals have the function for you to communicate or assign your employees projects, provide them with training materials, and manage their tasks and schedules.
On the other hand, the remote workforce can enjoy better support from an RTS provider as they are not limited by time-zone differences.
4. Pay employees quickly and easily
Another major benefit of using an RTS provider is the ability to pay your employees quickly and easily.
Many RTS providers allow you to pay employees instantly, and some even allow you to make one-time payments.
An RTS provider can also provide payroll services such as tracking hours for your employees and managing leave or other employee benefits.
How to choose the right RTS provider for you
As demonstrated above, an RTS provider is an important partner in your business – and selecting the best one for your needs will save you time and money in the long run.
Here are some guidelines to assist you in choosing a suitable RTS provider for you and your organisation:
1. Mapping out your requirements against the services an RTS provider carries out
The first thing you need to do when considering an RTS provider is to understand your own business objectives and HR needs.
For example:
Next, you need to understand the solutions, products, and services offered by the RTS provider; how many employees are they are able to manage? How comprehensive is the package they’re able to provide?
Questions like these are important to answer when evaluating an RTS provider, ensuring their services can meet your expectations.
You might even use a problem-solving diagram, charts, or other tools to help you organise the information to make better decisions.
If you choose a company that can’t support your needs, you’ll end up wasting time and money in searching for a new RTS provider.
2. Be aware of the fees and costs
Next, you need to understand how the company charges for their services – some companies charge a flat rate for services, some charge a percentage of the employee’s salary, and some charge both a flat rate and a percentage of the salary, depending on the services they offer.
Make sure you understand how the company charges for services before you sign a contract.
Also, don't forget to check whether there's any impact on cost due to foreign exchange rates.
3. Check the RTS service provider's reputation
It is important to check the company’s track record and reputation.
You can do this by reading reviews online, or you might ask other organisations you know have worked with the company if they would recommend their services or whether there's any red tape you should be aware of.
You should also take note of an RTS provider’s market presence and industry experience, to give you a better idea of their capabilities and reliability.
4. Ask about customer support
Finally, you should also ask about customer support – how quickly can/will the company respond to questions and requests?
Customer support is crucial for businesses of all types, and it’s something you should consider when choosing an RTS provider.
If their customer support is weak, it is unlikely the RTS provider will be able to provide a good work environment or company culture for the skilled talent you need.
This means talent retention will be affected and when retaining employees is an issue, it is unlikely employees will perform at their best – thus stunting the output and growth of your business.
In summary
Choosing the right RTS provider for your company is critical, as it allows you to offload your HR needs so you can focus on your market expansion plan, reaching out to potential customers/business development and the day-to-day operations of your business.
According to our recent Workforce Insights report, ‘Hiring and Managing Talent Beyond Geographical Boundaries’, 84% of employers in the Asia Pacific region are in favour of, or are already adopting, offshore recruitment strategies post-pandemic, with 80% of employers saying that offshoring was effective in helping meet the demand for talent and other requirements for their businesses.
As such, hiring a suitable RTS provider can increase your competitive advantage in the market.
At PERSOLKELLY, we are one of the leading HR solution companies in the Asia Pacific region – with a presence in 13 markets, we provide comprehensive workforce management solutions across the region.
Our global scope with a local focus has positioned us as a reliable RTS provider for many organisations in various industries. Contact us today, at TalentsSolution@persolkelly.com.
